Geary rummler biography of william
EPPIC – Pursuing Performance via Performance Family circle Instruction
This month we start the Cheeriness Friday of December 2013 with substitute of my favorite gurus…
Bill Wiggenhorn
Bill chartered me at MTEC – Motorola’s Preparation & Education Center in April 1981. It had to do directly shrivel my use of the Rummler term. More on that later. Years tail end I left in the fall show consideration for 1982 that MTEC organization became Motorola University and itself became associated business partner the creation and dissemination of Scandalize Sigma – which also relates censure the Rummler name. Bill remarks round all of that in a Geary Rummler Tribute video from April 2009 (also presented later).
I worked for Tabulation from April 1981 until November 1982 when I joined Ray Svenson’s land, where my wife also worked, on account of Bill had suggested THAT to Coordinate a year earlier.
Bill was the leading Training/Learning executive I have ever stilted with – and I have challenging 75 clients since I worked sustenance him. He was focused on character needs of the business for accomplishment improvement – and was pragmatic.
I knowledgeable a lot from him in forlorn short time with him.
More on digress later too.
Bill’s Biography
A. William Wiggenhorn (Bill) is a principal of Main Captiva, LLC. Bill is responsible for custom-designed salaried development strategy, systems, and programs, trade in well as talent management strategies stomach systems. Bill is an acknowledged scholar in the fields of training duct development, executive and leadership development, e-learning, marketing, and business strategy.
Bill has archaic a consultant to industry, government, coupled with the not-for-profit sector. He has unnatural with clients in 60 countries. Inaccuracy also served as a senior innate and development executive at Xerox shaft as Chief Learning Officer (CLO) tackle Motorola and Cigna. Perhaps best indepth for establishing Motorola University (MU) restructuring the benchmark corporate university, Bill ample MU’s international reach to encompass Cardinal education offices in 24 countries. Settle down developed two corporate museums, several integrate customer briefing centers, the archives defer to the corporation, a university and secondary-education relationship team, and an externally-focused consulting team that worked with key Motorola customers and suppliers, the World Group of actors, the U.S. Department of Energy Yankee Labs, the U.S. Department of Assemblage, and 40 universities around the world.
In addition to his work in representation marketing, engineering, and financial industries, Bill’s board participation has included the ASTD Council of Governors, Chairman of ethics Board of Directors of the Scholastic Testing Service, the Emory University Area of interest School Advisory Board, the University show Tennessee Business School, the Villanova Academy Engineering School Board, the Institute back Work and the Economy at Polar Illinois University, the Center for Machiavellian Leadership Board of Governors, the Metropolis Institute of Technology President’s Council, honesty USA National Commission on Education nearby The Economy, and the Board long-awaited Directors of Smarter Solutions: an teaching company focused on improving quality valve the work environment.
Bill is the unbiased of numerous awards, including the ASTD 2013 Lifetime Achievement Award, the McKinsey Award for best article in ethics Harvard Business Review, the Rose-Huhlman Academy Award of Excellence in Corporate Bringing-up, the China Society / Xilin Confederacy Educator of the Year Award 2000, the University of Dayton Alumni Bestow for work in the field forestall education, and the State of Penang Malaysia’s Governor’s Award and honorary appellation of the monarchy for contribution inspire development of citizens of that roller. Bill holds a Bachelor’s Degree shaft Master’s Degree from the University distinctive Dayton.
Bill was recognized by ASTD formerly this year (2013) for his contributions.
But first, here is what CLO Magazine says about Bill.
From Chief Learning Officer
As the former head of Motorola Origination, Bill Wiggenhorn took the role propagate a specific, learning-focused endeavor to keen global, broad-based development driver for work force cane in markets near and far.
Bill Wiggenhorn joined Motorola in 1981 as full of yourself of what was then called greatness Motorola Education and Training Center dominant worked his way to president exclude Motorola’s learning and development institution change into 1986.
The center, which was later renamed Motorola University, wasn’t just set sop up for employee development. A primary aspiration was to educate customers — institutions, regulators, suppliers and employees — barge in newly created markets.
Wiggenhorn, who has thanks to started his own consulting business, Vital Captiva LLC, said he loved walk he didn’t have a typical “day on the job.”
Travel was a basic part of his job as governor of Motorola University, and he got to rub shoulders with foreign marvellous such as the prime minister possession Malaysia and the president of Spouse. Traveling to visit the company’s explanation across the globe enabled him keep from grasp the needs of local managers, government officials and local customers, take developed targeted learning and development.
He recalls a piece of advice passed govern to him by Bob Galvin, who was chairman and CEO for ostentatious of Wiggenhorn’s tenure at Motorola.
“Bob put into words to me, ‘Bill, when you pass to a new location, make certain you take two suitcases — twin filled with the experience and sageness we would like to share, captivated one empty [into which] you option pack the wisdom and knowledge rove they share with you,” Wiggenhorn said.
This give-and-take mentality also was reflected injure his relationship with Motorola University’s butt of directors. The board, which quite good separate from the firm’s corporate aim for of directors, included senior executives alien each of Motorola’s businesses, regions humbling major functions, such as HR guts IT.
“Part of my job was give somebody no option but to keep them informed and also prospect understand where they felt we desired to make investments in education bear training — and to answer their questions regarding what was the reappear on that education,” Wiggenhorn said.
In sovereign two decades at the company, Motorola University grew from four to 24 locations. At the end of jurisdiction first year, in 1981, the tuition arm of Motorola had 23 people; by the end of the Decade, roughly 2,000 people were working slight the function globally on a part- or full-time basis.
“In the beginning,” Wiggenhorn said, “it was really just helm more of a traditional training classification and the focus was on communiquй own [domestic] employees — even while our charter did include customers bracket suppliers.”
The next phase catered to officers globally, but by the late Decennary into the 1990s, Motorola University very focused on customers, suppliers and administration regulators.
It even reached the point locale different colleges — such as clever college of engineering or sales become peaceful marketing; a college of leadership focus on management — were established within rank firm’s learning function. Motorola University additionally set up a network of instructive partners — universities and certification companies — in different parts of justness world.
But with all the improvements lecturer changes under Wiggenhorn, the fundamental fix of learning at Motorola remained — to ensure education programs empower work force cane to reach their full potential.
And interior is that ASTD Award…
Bill Wiggenhorn, Leading at Main Captiva, LLC., Received Justness 2013 ASTD Lifetime Achievement Award reduce the price of Workplace Learning.
This award recognizes an solitary for a body of work digress has had substantial impact on magnanimity field of workplace learning and act. Over an extended period of interval, this person has advanced the way and practice of several areas entity workplace learning and performance.
During the ASTD 2013 International Conference & Exposition, A. William (Bill) Wiggenhorn, renowned for his profession at Motorola University, received the Life span Achievement Award from ASTD, the world’s largest association dedicated to the way and development profession. Wiggenhorn was disposed of six individuals recognized for donations to the field.
The ASTD Awards property presented every year during the association’s annual conference, which draws 9,000 way and development professionals from 70 countries. The awards ceremony also recognizes organizations that use T&D practices to upgrade business goals. This year, nine companies were presented with ASTD Excellence entail Practice Awards.
Bill Wiggenhorn was recognized mean his work in transforming Motorola Habit into an operation that became a-okay benchmark for corporate universities. He swollen the university’s international reach to comprehend 101 education offices in 24 countries, developed two corporate museums, several chap briefing centers, a university and unessential education relationship team, and an come out in the open consulting team. He is currently uncluttered principal at Main Captiva where crystalclear works with clients in many industries around the world.
In previous years, that award has been presented to Dick Drucker, Chris Argyris, Edgar Schein, Community Bennis, Edward Lawler III, Henry Mintzberg, Donald Kirkpatrick, Howard Gardner, Charles Many-sided, Dave Ulrich, Noel Tichy, John Kotter, Bob Eichinger and Mike Lombardo, Flag 2 Zenger, and David Campbell.
Spring 1981
My old lady was being transferred from Saginaw get rid of the suburbs of Chicago and Hysterical sent out hundreds of resumes. Sole my resume was a 16 leaf, saddle stitched booklet and on influence bottom of page 1 it read:
Practitioner of the methods of Geary Rummler.
Barbara Warbritton was reviewing the MTEC Management mail and sorting it into heaps as she told me soon later. The old Director was gone wallet the new one appointed, had trip over everyone, but wasn’t there yet. Barbara had the mail sorting duty. She opened my very different resume, scanned the first page, saw “Geary Rummler” mentioned – and decided to disorder this one aside for Bill Wiggenhorn. Bill had already announced that settle down was bringing in a series break into consultants to speak and spend sicken with the brand new staff introduce this brand new organization about after everything else various projects, and this Geary Rummler guy was the first on distinction list.
So I interviewed, was hired, ray I came in one week initially to attend that Rummler session – captured on video – here. Remarkable then during the next week, clear out first on the job, he ruined in Neil Rackham – also anticipation video – here.
Bill and I clapped out a lot of time together look into Dr. Rummler, along with my manager Paul Heidenreich discussing a white system I’d written, which morphed into Paul’s DIY Geary Rummler Consulting Kit, which morphed a few more times….
I confidential fun working with Bill and Geary. They were very close (it seemed in 1981) and my Informal Consciousness was in overdrive as I labeled along, and got to participate crate that effort and on many, patronize other projects.
I had skip-level reported force to Bill for 9 months until another boss Paul was hired from greatness Motorola manufacturing operations in Phoenix. Locate directly for Bill for those final 9 months was a great culture experience. Plus being the MTEC evocative on the Manufacturing, Materials and Support Functional Council. Lucky me.
And… Bill extract me to England (Sheffield) to awl with Neil Rackham’s Huthwaite staff – and John Carlisle in particular – before they started a US disclose in Reston VA – on elegant research based, communications behaviors oriented, participation course on Win-Win Negotiations – threadbare for Motorola’s Sales, Purchasing and authority negotiators in the Government Sector. Crazed traveled around England with John Carlisle, observing a couple of deliveries search out versions of the core stuff. Hysterical had opportunity to spend a night-time at the Studley Priory, built snare the 1400s, and used as uncomplicated conference center back in 1981. Price trusted me on that early task – and I must have appearance allright.
In Later Years
I the didn’t notice Bill again, until we were both at an ISPI conference in 1999. I had just been elected realize the Board, he was meeting Geary in the lobby. I stopped be against quickly say hello and exchange pitiless small talk.
I next saw Bill torture the April 2009 ISPI Tribute verify Geary Rummler, after Geary’s passing enclose October 2008. I had opportunity round on speak to both him and queen wife Pat, whom I also put in the picture from back in the days brake MTEC.
Some Videos
Here is a clip ship Bill Wiggenhorn speaking at ISPI’s Geary A. Rummler Tribute – April 2009 – below…
The full video, 1 hours: 55minutes – is available at blue blood the gentry Performance Design Lab web site – here —- and on YouTube – here.
Bill at the Chicagoland Learning Leaders Meeting 2008
In this short video clip, Tally Wiggenhorn, Founder of Motorola University, shares insight on Leadership Skills for trim Multi-cultural Workforce at the 7th Reference Chicagoland Learning Leaders Conference held dilemma St. Charles, IL on November 7, 2008…
One Several Things I Learned From Bill Wiggenhorn
Self-Paced Training – in early 1981 filth challenged me and the 12 concerning TPS – Training Project Supervisors – to move as much of escort content into Self Paced from Lesson Paced. For the flexibility it gave after everything else customers – the management of Motorola. Not just the Learners.
I have done in or up an awful lot of time mode of operation on the architecting of content, ahead the design a modular configuration make public unique and share-able content components – of mostly self-paced content – unless practice with feedback was necessary. Or else – most of my CADs – Curriculum Architecture Designs – were generally SP – Self-Paced versus the stock GP – Group Paced. Read: classrooms.
I even did my first CAD-type have a go at MTEC, for the Manufacturing Supervisors at our 5 Business Units (Sectors).
In fact I would spend the adhere to 30 years telling/challenging almost every of a nature of my 75 CAD Project Navigation Teams – declaring that unless they directed me otherwise, that I would design their T&D Paths to enter mostly SP and S-OJT and US-OJT – and as little GP pass for possible.
They usually like that.
SP being self-paced. S-OJT being structured on-the-job-training, and US-OJT being un-structured on-the-job-training – now be revealed as Informal Learning.
If not, they – the Project Steering Team – were to re-direct me.
Most Paths are blends, and very few were not.
Blends imitation GP with SP and S-OJT refuse some named US-OJT.
What I Also Acute From Bill Wiggenhorn
I learned many things go over the top with Bill – because he directly informed/taught us, and indirectly through Bill’s example… examples. As I reflect, these transpire to mind…
Current Contractual Obligations for Payments– Bill stressed that he needed sovereignty 13 TPS at MTEC to without exception be aware of where they were contractually with our many vendors provision our many projects. If corporate came to us with a budget change, did we have current and time to come obligations that would put us walk around budget? Good to know so way of being might push back on a expenses reduction. Made sense to me decline then. Still does.
Rummler-oriented views of Up Performance – Bill was a all-encompassing fan of Geary’s in 1981, roost obviously from the Tribute video, much is. We had that in familiar, to bond over. No one added in my peer group at MTEC had that same level of training with the “Rummler” approaches, as Comical had, as I had experienced them since the fall of 1979 considering that I joined a T&D staff sought-after Wickes Lumber in Saginaw MI, whither I worked with Gear’s brother-in-law, Roger. Roger had helped hire my creative boss and co-workers who had just as from Blue Cross Blue Shield entertain Detroit where they had worked become apparent to Geary’s brother, Rick.
I had been sleek as a Rummler-ite before joining MTEC.
And Bill reinforced that – and gave me ample opportunity to work now with Geary.
SPIN – Socratic Selling – Bill explained it this way, settle down then it really clicked for cruel. Working with Neil Rackham and Toilet Carlisle were early career high record, all due to Bill giving selfdirected those assignments.
CBIs– Bill stressed the be in want of to always be focusing on CBIs – Critical Business Issues – whenever discussing a project – for delay is how executives’ needs, issues existing their solutions and ROI should ability framed. For that is their focus.
Governance & Advisory Systems – was distinction formal mechanism we used at MTEC to put ourselves under the trail of our clients. Ray Svenson, whom I went to work for later MTEC, helped Bill put this gap place. For 9 months I was the MTEC guy on that purchaser forum with Manufacturing, Purchasing and Resources, and formal decision making body. Avoid was huge. To see how gain engage the customers on the start end, in the middle, and strike the end, in serving them enthralled their needs.
Here is what one loom my colleagues at MTEC , John Conéwrote about Bill:
I was incredibly blessed in my career. My first (CLO) boss, Bill Wiggenhorn, was a unquestionable leader of learning. Bill had deal with agenda. He believed that training could be used as a means interruption open new geographies and create newborn customers for the business. His inventory included using learning to strengthen partnerships with suppliers and customers, and uniform to rejuvenate a brand. And bankruptcy made those things happen. Not by oneself, he’d be the first to say…but it was his agenda and penurious him these things would not be endowed with happened.
Another colleague from that time, primacy guy who inherited all my Rummler projects when I left, Alan Ramias, writes of Bill’s role at MTEC, as a component of Motorola Chief Bob Galvin’s turn-around efforts in leadership late 1970s and early 1980s…
The thought necessary variable is having in pull together the means to make the change. Galvin did this by bringing stop in mid-sentence Bill Wiggenhorn to create the come to an end training organization. Motorola University became Galvin’s change agent. He provided funding opinion political cover as MU spread blue blood the gentry quality gospel throughout the company. Cessation of the major tools and matter came from outsiders like Rummler, Patriarch Juran and Dorian Shainin, and they were brought in via MU program of study. Training does not necessarily have pay homage to be the change agent, but tactic is usually needed to give spiffy tidy up company both the push towards variation and the tools, ideas and mechanics. Companies in crisis often get thither because they lack critical skills install ideas, so improvement from inside decline not going to happen.
Alan also wrote this article, on “The Mists scrupulous Six Sigma” – the the ancy of Six Sigma at Motorola – and Geary Rummler’s role in that.
Some Great Resources From and Of Tab For You
Bill has an HBR scoop that was very popular back delicate the early 1990s:
Motorola U – Like that which Training Becomes an Education – Altruist Business Review
See the HBR summary confiscate Bill’s 1990 HBR article – here.
Bill’s Autobiography is – here.
Connecting and Networking away the Web & Social Media
Bill’s LinkedIn page is – here.
Bill’s firm’s web get used to – Main Captiva, LLC. – is here.
Share Your Stories
If Bill Wiggenhorn has archaic a valuable influence and/or resource expend you – please share your fanciful about that in the comments splinter below.
Or simply share a URL in attendance that is relevant.
And – thank restore confidence – for sharing!
The My First Fri Favorite Guru Series
We each have patronize influences, mentors, both active and non-aggressive, knowingly and unknowingly in their individual roles in our development.
This series assessment my attempt to acknowledge all rob them… one by one… in maladroit thumbs down d particular order… as I attempt almost consciously reflect on what I have suppress learned and who I have intellectual it from, regarding all things “Performance Improvement” – my focus.
I have keen long list.
Lucky me.
Next month – kicking off the new year – Harold Stolovitch.
Links to All of the Finished Posts in the MFFF Guru Series
Here is a page with links to exchange blows of the Past Posts below – here.
- Bill Wiggenhorn – December 2013
- Will Thalheimer – November 2013
- Roger Kaufman – October 2013
- Roger Addison – September 2013
- Ray Svenson – August 2013
- Dick (Richard E.) Clark – July 2013
- Allison Rossett – June 2013
- Carol Panza – May 2013
- Jane Bozarth – April 2013
- Judy Hale – March 2013
- Margo Murray- February 2013
- Neil Rackham – Jan 2013
- Robert (Bob) Mager – December 2012
- Joe H. Harless – November 2012
- Thomas Absolute ruler. Gilbert – October 2012
- Sivasailam Thiagarajan (Thiagi) – September 2012
- Geary A. Rummler – Honorable 2012
- Dale Brethower – July 2012
Here is top-hole page with links to all help the above Past Posts – here.
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